Arkevia, now accessible under the name MyArkevia, is the digital vault through which many French employees receive their dematerialized pay slips. The portal is managed by Cegedim Business Services and serves as an intermediary between the employer who uploads the documents and the employee who consults them.
Connecting to the account often poses difficulties, especially during the initial activation or after a change of employer. Understanding the architecture of the service allows most of these blockages to be resolved without contacting support.
Employee Portal and Employer Portal: A Confusion That Blocks MyArkevia Connection
The first reflex of many users faced with a connection failure is to re-enter their credentials multiple times. The problem often lies upstream: MyArkevia exclusively refers to the employee portal, distinct from the interface used by the company’s HR service to upload documents.
An employee trying to connect via an internal company link or through the old arkevia.com domain risks landing on a page that does not correspond to their personal space. The public login portal is www.myarkevia.com. Professional credentials (badge, corporate SSO) do not work on this portal.
This separation has a technical reason: the employer accesses a submission and administration tool, while the employee has a consultation and download space. The two environments do not share the same URL or credentials. To access my MyArkevia account without error, one must always start from the MyArkevia address and use the personal email provided during activation.
Activating the MyArkevia Account: The Invitation Email as the Starting Point
Access to the digital vault is not open. It is the employer who triggers the account creation by sending an invitation email to the employee. This email contains a temporary activation link and serves as the only entry point during the first connection.
Several situations can prevent this activation from proceeding normally:
- The invitation email was sent to the professional address while the employee has since left the company, rendering the link inaccessible.
- The message is classified in the spam or promotions folder of the personal email, which frequently happens with automated emails.
- The activation link has expired because the employee did not click within the allotted time after receipt.
In these cases, the solution lies with the employer’s HR service, which is the only one authorized to resend an invitation. The MyArkevia support cannot generate a new activation link on behalf of the company.
Forgotten Password After Activation
Once the account is activated, the password reset procedure works in the usual way via the email address associated with the account. The nuance lies in the choice of this address. If the employee provided their professional address and is no longer with the company, they lose access to the reset.
The personal email address is the only lasting link with the vault. Updating it while still having access to the account prevents future blockages.
Document Retention and Continuity After Leaving the Company
A point that generates many questions concerns the duration of document retention in the vault. Several sources describe a retention period of up to 50 years or until the employee turns 75, depending on the documents and the service conditions. Presenting this duration as “lifetime” retention would be inaccurate.
After leaving the company (resignation, dismissal, end of contract), the vault remains accessible to the employee. The former employer no longer deposits new documents, but those already archived remain viewable and downloadable. The technical condition for maintaining this access is to have a valid and up-to-date personal email address in the account settings.
What to Do Before Leaving a Company
Checking the email address associated with the MyArkevia account should be part of the departure procedures, just like retrieving the final pay. If the registered address is that of the company, it should be changed before the professional email is deactivated.
Field reports vary on this point: some employees report being able to contact support to update their address afterward, while others indicate that the procedure requires validation from the former employer, complicating matters in case of conflict or company closure.
MyArkevia Vault Beyond Pay Slips: A Little-Known Expanded Use
The primary use of the vault remains the receipt of dematerialized pay slips. The employer also uploads, depending on the case, employment contracts, certificates, or documents related to health insurance.
What connection guides rarely mention: the employee can also store their own personal documents, such as identification papers, external certificates, or contracts. These personal documents are separate from those uploaded by the employer and are only visible to the account holder.
This functionality transforms the vault from a simple receptacle for pay slips into a long-term personal archiving space. The relevance of this use depends on the trust placed in the provider and the guaranteed retention period, which remains linked to the general conditions of the service.
Confidentiality on MyArkevia: What the Employer Can See
The question often arises: does the employer have access to the documents that the employee consults or stores in their vault? The employer uploads documents but cannot consult the employee’s personal space. They also do not have visibility on the dates of consultation or download of the pay slips.
This separation is based on the regulatory framework of the digital vault, which mandates that the holder remains the only one able to access the content of their space. The service is also described as compliant with GDPR by its publisher.
The available data does not allow for independent verification of all the technical measures implemented. The announced compliance relies on the provider’s statements, which is the case for the majority of digital vaults on the market.
The MyArkevia account follows the employee throughout their career, regardless of changes in employer, as long as the personal email address remains valid. It is this address, and not the link to a specific company, that constitutes the permanent access key to the vault.
